Terms of Service

These terms govern access to and use of the DynamoSuite field-operations platform. By using the service you agree to them. If you are using it on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to it.

Where a signed order form, master services agreement, or similar written contract exists between us, that contract controls to the extent it conflicts with these terms.

Accounts are provisioned to a customer organization, which controls its own users, roles, and permissions. You are responsible for the accuracy of account information, for maintaining the confidentiality of credentials, and for all activity under your account. Notify us promptly at hello@dynamosuite.com if you suspect unauthorized access.

You agree not to:

• Use the service in violation of any applicable law or regulation.
• Upload content you lack the right to share, or that infringes another party’s rights.
• Attempt to access another organization’s data, or to circumvent authentication, authorization, or rate limiting.
• Probe, scan, or test the vulnerability of the service without our prior written permission.
• Interfere with or disrupt the integrity or performance of the service.
• Reverse engineer, decompile, or attempt to derive source code, except where that restriction is unenforceable by law.
• Resell, sublicense, or provide the service to third parties outside your organization without our written consent.

We may suspend access without notice where continued use presents a security risk, a legal risk, or a threat to the stability of the service for others.

You retain all rights in the data your organization submits. You grant us a limited licence to host, process, transmit, and display it solely to operate and support the service. Our handling of personal information is described in the Privacy Policy.

You are responsible for the lawfulness of the data you submit, including having any notice or consent required to store employee, customer, and vendor information in the platform.

The service integrates with third-party systems, including ERP platforms such as Acumatica, at your election. Your use of those systems is governed by your agreements with their providers. We are not responsible for the availability, accuracy, or security of third-party systems, or for data once it has been transmitted to them at your direction.

We aim to keep the service available and to correct faults promptly, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party outages, and factors outside our reasonable control may interrupt access. Any committed service level applies only if stated in a signed agreement.

Fees, billing frequency, and renewal terms are set out in the applicable order form. Unless that document says otherwise, fees are payable in advance and are non-refundable, and taxes are your responsibility.

These terms apply for as long as you use the service. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination your right to use the service ends; you may request an export of your data within 30 days, after which we may delete it in line with our retention practices.

Except as expressly stated, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The platform assists with recordkeeping. It does not provide legal, tax, accounting, payroll, or workplace-safety advice, and it is not a substitute for professional judgement or for your own compliance obligations. You remain responsible for the accuracy of your records and for meeting the requirements that apply to your business.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Our aggregate liability arising out of or relating to the service will not exceed the fees you paid for it in the twelve months preceding the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.

You will defend and indemnify us against third-party claims arising from your data, your use of the service in breach of these terms, or your violation of law or of another party's rights.

We may update these terms as the service evolves. Material changes will be reflected in the “Last updated” date above, and we will give account administrators reasonable notice. Continued use after a change takes effect constitutes acceptance.

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, and both parties consent to venue there.

Questions about these terms: